Returns Policy

Below you will find exactly what is and is not possible per situation. In short: we do not accept returns, not even if the product is unopened. If something goes wrong on our side, we always resolve it free of charge.

Returns are not possible - not even unopened. We do not take products back. Once a product has left our warehouse we can no longer guarantee how it has been stored and handled in transit and at your location. We do not allow products to be returned, because we cannot offer them again afterwards. This applies to unopened and sealed products as well as to products whose seal has been broken.

So please check your order carefully before completing checkout. Unsure about a product, dosage or quantity? Feel free to email us beforehand at info@europapeptides.nl; we are happy to help.

Damaged package - we ship a replacement free of charge. Did a vial break or did the package arrive visibly damaged? Report this within 3 days of receipt at info@europapeptides.nl with your order number and clear photos of the package and contents. We will then ship a replacement at no cost.

Incorrect item delivered - we ship the correct product free of charge. Received something other than what you ordered? Report this within 3 days with photos and your order number; we will send the correct item free of charge. You do not need to return the incorrectly delivered item.

Missing item - we ship the missing item free of charge. Is a product or the included bacteriostatic water missing from your order? Let us know within 3 days and we will send the missing item at no cost.

Cancellation before dispatch - possible. As long as we have not received payment or the package is not yet ready for dispatch, you can cancel your order free of charge. Up to that same moment you can also have your order amended (add or remove products, or change the address). Email info@europapeptides.nl with your order number as soon as possible.

Refund time. If an amount has to be refunded (for example a cancelled order that was already paid), we transfer it back to the account used for payment within 1–2 business days of confirmation. Depending on your bank it may take another 1–2 business days to arrive.

Shipping costs in case of a seller error. If something has to be re-sent or sent on due to a mistake on our side, this is entirely free of charge for you - no extra shipping costs. In case of a mistake on our side we will never ask you to send a product back at your own expense.

All reports go through info@europapeptides.nl. Always include your order number and, where possible, photos so we can handle your report immediately. See also our complaint procedure.