Privacy Policy

1. Data controller. Europa Peptides, Michiel de Ruyterlaan 75, 5688 CK Oirschot, the Netherlands. Chamber of Commerce: 42124864. VAT: NL005513914B47. For all privacy questions and requests: info@europapeptides.nl.

2. What data do we process? Name and any company name, email address, phone number, billing and delivery address, order details and order number, payment data (we only see the payment status and reference, never your full banking details), correspondence via the contact or quote form, your age confirmation and cookie preference, and technical data such as IP address, browser type and pages visited.

3. Purposes and legal bases. (a) Processing your order, delivery and customer service - necessary for performance of the contract. (b) Answering questions and quote requests - performance of the contract or our legitimate interest in customer contact. (c) Legal obligations such as tax retention duties - legal obligation. (d) Newsletter and analytical/optional cookies - your consent, which you can withdraw at any time. (e) Security, fraud prevention and improving the website - legitimate interest.

4. Retention periods. Order, invoice and payment data are kept for 7 years due to statutory tax retention. Contact and quote messages are kept for a maximum of 2 years after handling. Newsletter data is kept until you unsubscribe. Cookie data is kept for a maximum of 180 days (your consent choice) or according to the retention period of the service concerned.

5. Recipients and processors. We only share data with parties required to deliver our service: our webshop and hosting providers, our email and support provider, Wallid (payment processing) and our bank, the carrier for delivery, and Google Analytics for website statistics (only after your consent). We conclude data processing agreements with processors. We never sell your data.

6. Transfers outside the EU. Our processing takes place in principle within the EU/EEA. Where a service (for example Google Analytics) may process data outside the EEA, this is done on the basis of the European Commission's standard contractual clauses or an adequacy decision, with additional safeguards.

7. Your rights. You have the right of access, rectification, erasure, restriction of processing, objection to processing based on legitimate interest, data portability and withdrawal of consent previously given. Send your request to info@europapeptides.nl; we always respond the same day or within 1-2 days at the latest. We may ask for additional identification.

8. Right to complain. If you disagree with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or with the supervisory authority in your own EU country.

9. Automated decision-making and security. We do not take decisions with legal effect based solely on automated processing. We protect data with encrypted connections (HTTPS), access restrictions and periodic checks.

10. Changes. We may amend this privacy policy. The current version is always published on this page.